Sales Policies

7 day satisfaction guarantee: We offer a 7 day satisfaction guarantee on all new and used products. Returnable for in-store credit only for the full purchase price towards any other products for sale at our store, not including shipping charges. Return shipping fees are the responsibility of the purchaser. Two Rivers Audio reserves the right to refuse all or partial refund of in-store credit of the purchase price if it appears that the unit has been changed or altered in any way while in the possession of the client.

15 day repair warranty: On all used products we will warrant that the product will function as described in the ad for a period of 15 days from the date of purchase. Two Rivers Audio will repair the defective product or offer a refund for the full purchase price if a repair is not possible. The choice of repair or refund will be at the sole discretion of our store. New and demo products will carry the manufacturers full warranty.

Layaway plans: Layaways with 20% deposit and balance due within 3 months on items over $500. Deposits are non-refundable except as store credit. A minimum 15% restocking fee may apply on all cancelled layaway orders.

Taxes, Shipping, Etc.: Customers will pay for shipping costs and insurance and all applicable taxes (7% PST plus 5% GST for BC customers, GST or HST for all other Canadian customers depending on Province, and no taxes for USA & Worldwide customers).

Any duties and customs fees for USA and worldwide customers will be the responsibility of the customer. The actual selling price will be the declared value.