Sales Policies

15 day satisfaction guarantee: All new and used products will carry a 15 day satisfaction guarantee. Returnable for in-store credit only for the full purchase price, not including shipping charges. Return shipping fees are the responsibility of the purchaser. Two Rivers Audio reserves the right to refuse all or partial refund of in-store credit of the purchase price if it appears that the unit has been changed or altered in any way while in the possession of the client.

30 day repair warranty: On all used products Two Rivers Audio will warrant that the product will function as described in the ad for a period of 30 days from the date of purchase. Two Rivers Audio will repair the defective product or offer an in-store credit for the full purchase price if a repair is not possible. The choice of repair or refund for in-store credit will be at the sole discretion of Two Rivers Audio. The customer is responsible for all shipping charges. New products will carry the manufacturers full warranty.

Layaway plans: Two Rivers Audio offers layaway plans on all products costing over $500. With 20% down payment and the balance to be paid within 6 months. Billed to a credit card or to a Paypal account

Taxes, Shipping, Etc.: Customers will pay for shipping costs and insurance and all applicable taxes (7% PST plus 5% GST for BC customers, GST or HST for all other Canadian customers depending on Province, and no taxes for USA & Worldwide customers).

Any duties and customs fees for USA and worldwide customers will be the responsibility of the customer. The actual selling price will be the declared value.